Shipping & Delivery Policy
Updated Date: November 1st, 2026
We want every REALLY COOL® order to arrive with the same care that goes into the clothing.
This page explains where we ship, how orders are prepared, what to expect during delivery and how to get help if something goes wrong.
Shipping options, charges and delivery estimates are shown at checkout before you complete your purchase.
At a glance: we ship to selected destinations.
Orders are typically prepared in 1–3 business days. Delivery options, charges and estimates appear at checkout. Import duties and taxes not collected at checkout may be payable by the recipient.
1. Where We Ship
REALLY COOL® ships to selected international destinations.
Shipping availability varies by country and may change according to carrier availability, customs requirements and local restrictions.
Enter your shipping address at checkout to view the delivery options available for your destination.
2. Order Processing
Orders are typically prepared within 1–3 business days after payment confirmation and order verification.
Business days exclude weekends and applicable public holidays.
Processing may take longer during collection launches, promotional periods, holidays or periods of increased order volume.
If your order requires additional processing time, we will provide an update where appropriate.
3. Shipping Rates & Delivery Estimates
Available shipping methods, charges and estimated delivery times are displayed at checkout.
Delivery estimates depend on your location, selected shipping service, product availability and carrier operations.
Order processing time and transit time are separate.
The estimated delivery time begins according to the selected shipping service and does not necessarily include the period required to prepare your order.
4. International Orders, Duties & Taxes
International shipments may be subject to customs duties, import taxes and local handling charges.
The checkout page will indicate charges collected by REALLY COOL® where applicable. Additional import charges may be collected by customs authorities or delivery providers, depending on the destination and shipping terms.
Unless expressly stated otherwise at checkout, import duties and taxes not collected with your order may be payable by the recipient.
We recommend reviewing your destination's import requirements before ordering.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation with tracking information where tracking is available.
Tracking updates are provided by the carrier and may take time to appear after dispatch.
If your tracking information has not updated or your delivery appears delayed, contact us for assistance.
6. Multiple Shipments
Orders containing more than one item may occasionally arrive in separate packages.
This may happen when items are dispatched from different fulfillment locations or become available at different times.
Where applicable, tracking information will be provided for each shipment.
7. Order Changes & Cancellations
If you need to change your shipping details or request an order cancellation, contact us as soon as possible.
You may submit a cancellation request within 24 hours of placing your order. However, orders may enter processing earlier, and changes or cancellation cannot always be completed after fulfillment has begun.
This does not affect any cancellation or other rights provided by applicable law.
8. Delivery Delays
Delivery may be affected by customs clearance, weather, holidays, carrier disruption or other events outside our direct control.
If a delay occurs, we will assist with available tracking information and next steps.
Where an order cannot be dispatched within the stated timeframe, we will address the delay, cancellation or refund as required by applicable law.
9. Incorrect Addresses & Unsuccessful Delivery
Please check your shipping details carefully before placing an order.
If a carrier is unable to complete delivery because of an incorrect address, an unclaimed parcel or an unsuccessful delivery attempt, the shipment may be returned.
Additional delivery or reshipping charges may apply where permitted and communicated.
Contact us if you believe an address needs to be corrected.
10. Lost, Damaged or Missing Packages
If your package is delayed, missing, damaged or marked as delivered but cannot be located, please contact us as soon as possible.
Include your order number and tracking information, along with photographs if the parcel arrived damaged.
We will review the situation and work with the carrier where appropriate to determine the next steps.
Any applicable consumer rights and remedies remain unaffected.
11. Returns & Exchanges
For information about returning a garment, requesting an exchange or receiving a refund, please refer to our Returns & Exchanges Policy.
View Returns & Exchanges →
12. Contact Us
Questions about shipping or delivery? contact@reallycoolll.com
Please include your order number, destination country and a brief description of your inquiry.