Privacy Policy 

1. Who We Are

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The REALLY COOL® website is operated by Really Cool Global Co., Ltd.

For privacy questions or requests:

contact@reallycoolll.com

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2. Information We Collect

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Depending on how you interact with our website, we may collect:

• Contact Information: Your name, email address, telephone number, billing address, shipping address and information submitted through our contact forms.

• Order & Transaction Information: Products ordered, purchase history, order details, payments, delivery information, returns and customer service records.

• Account Information: Information used to create and manage your customer account, where account features are available.

• Device & Website Information: Technical information such as IP address, browser type, device information, pages visited and website interactions, where collected through our website or enabled technologies.

• Marketing Preferences: Newsletter subscriptions, communication preferences and interactions with marketing communications.

• Information You Choose to Share: Reviews, messages, product feedback or other information you voluntarily provide.

 

3. How We Use Your Information

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We use personal information for purposes such as:

• Orders & Delivery to process purchases, arrange fulfillment, manage payments and provide order updates.

• Customer Support to answer questions, handle returns and exchanges, and respond to service requests.

• Website Operations to maintain website functionality, improve performance and protect our services.

• Marketing & Communications to send product announcements, collection updates and editorial content where permitted.

• Security & Legal Requirements to prevent fraud, maintain records and comply with applicable legal obligations.

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4. Legal Bases for Processing

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Where the EU GDPR, UK GDPR or similar rules apply, our processing activities rely on an appropriate legal basis.

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Depending on the purpose, this may include:

• Contract: Processing necessary to complete an order or provide a requested service.

• Legal Obligation: Processing required for tax, accounting, consumer protection or other legal duties.

• Legitimate Interests: Processing necessary for appropriate business operations, fraud prevention, security or service improvement, subject to applicable legal requirements.

• Consent: Processing for activities requiring consent, such as certain marketing communications or non-essential tracking technologies.

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Where consent is the legal basis, you may withdraw it through the available methods.

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5. Cookies & Similar Technologies

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Our website uses technologies that support its operation and, where enabled, help us understand website performance or deliver relevant marketing.

These may include:

• Essential Technologies: Necessary for core website functions, security, checkout and account features.

• Analytics Technologies: Used to measure website usage and performance where enabled.

• Advertising & Marketing Technologies: Used for campaign measurement, advertising or personalization where enabled and permitted.

• Where required, we request consent before using non-essential technologies.

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6. Marketing Communications

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If you subscribe to our updates, we may send information about products, collections, editorial stories and brand news.

You can unsubscribe through the link included in marketing emails or contact us to update your preferences.

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Transactional and service communications relating to your orders may still be sent where necessary.

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7. How We Share Personal Information

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We may share information with service providers involved in operating our business, including:

• Website hosting and e-commerce providers.

• Payment processing providers.

• Shipping carriers and fulfillment partners.

• Customer support and communication systems.

• Analytics and advertising service providers where enabled.

• Professional advisers and regulatory authorities where required.

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Information is shared according to the purpose of the service and applicable data protection requirements.

The relevant providers or categories of recipients are documented according to our actual operations.

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8. International Data Transfers

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Because our services and providers may operate in different countries, personal information may be processed outside the country where it was collected.

Where data protection laws require specific safeguards for international transfers, we apply the mechanisms appropriate to the relevant transfer arrangement.

Information about the applicable safeguards can be requested through our privacy contact.

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9. Data Security

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We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse and disclosure.

No online system can guarantee absolute security.

If a security incident occurs, we will assess and respond to it in accordance with applicable legal requirements.

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10. How Long We Keep Information

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We retain personal information only for as long as necessary for the purpose for which it was collected, including applicable accounting, tax, contractual, customer support and legal requirements.

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Different information categories may have different retention periods.

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• Order & Transaction Records: 12-24 months

• Customer Support Communications: 12-24 months

• Marketing Subscription Records: 12-24 months

• Website & Analytics Data: 12-24 months

• Job Application Data, if collected: 12-24 months

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When information is no longer required, we take appropriate steps to delete or anonymize it.

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11. Your Privacy Rights

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Depending on where you live and the laws applicable to our processing, you may have rights to:

• Request access to your personal information.

• Correct inaccurate information.

• Request deletion where applicable.

• Restrict or object to certain processing.

• Receive eligible information in a portable format.

• Withdraw consent where processing is based on consent.

• Submit a complaint to an appropriate supervisory authority.

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To submit a request, contact:

contact@reallycoolll.com

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We may need to verify your identity before completing certain requests.

We will respond according to the requirements and deadlines of applicable law.

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12. California & Other US State Privacy Rights

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Depending on applicable US state privacy laws and their scope, residents may have additional rights concerning their personal information.

These may include rights to access, correct or delete information and to opt out of certain data sales, sharing or targeted advertising activities.

Where such rights apply, we provide the required methods to exercise them.

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13. Automated Decisions & Profiling

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Where automated processing or profiling is used, we provide information required by applicable law.

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14. Children's Privacy

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Our online store is intended for customers with the legal capacity to purchase our products.

We do not intentionally seek personal information from children in circumstances where such collection would be prohibited by applicable law.

If you believe a child has provided personal information inappropriately, please contact us.

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15. Third-Party Websites

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Our website may link to third-party services or websites.

Those services may have their own privacy policies and practices.

We recommend reviewing the policies of any external service you choose to use.

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16. Recruitment & Career Inquiries

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If you apply for a position with REALLY COOL®, we may process information necessary to review your application and communicate with you about the recruitment process.

Any collection, retention or sharing of applicant information will be explained through the relevant application process and any applicable recruitment privacy notice.

 

17. Changes to This Policy

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We may update this Privacy Policy to reflect changes in our services, data practices or legal obligations.

The latest version and its revision date will be published on this page.

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Where required by law, we will provide additional notice about material changes.

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18. Contact Us

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For privacy questions or requests:

REALLY COOL®

Email: contact@reallycoolll.com

Website: www.reallycoolll.com

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